COMPLAINT BOX:

 "I Speak India"

INTRODUCTION:

Today, in this era where everyone is so much busy in their schedule that they don’t have any time to work and to make their society to work properly. All what they just can blame the government for the condition and the problems, they are facing. If ever they are insisted to report to the government officials, there is a single argument that “We don’t have so much TIME”.

This reason not only affects them but also a great hurdle in the development of the country. Government wants to work but don’t know what the problems, countrymen are facing.

This is where the idea of an ONLINE COMPLAINT BOX comes into the picture. This is an online portal for all the country persons where they can report their complaints online and need not to go to the offices for reports.

This complaint box will be available all over India, with a control over the Indian Government Bureaucrats.

PROJECT ANALYSIS

This project is made keeping in mind that everyone should be able to operate this in a simple and lenient manner. If a layman with no computer knowledge can even work on this by just following the instructions.

 LANGUAGE USED - In this project we have preferred to use

ANDROID & PHP to work. As in today’s scenario, android OS have captured the market and everyone is preferring android, so we will be developing app in ANDROID & PHP

PROJECT WORKING

In this project, there will be following MODULES:

1. Signup Panel

2. Login Panel

3. Lodging Complaint

4. Chat box panel

5. Responses from the Officials

1) Signup Panel: This panel will provide a form with columns asking the details about user, like “First Name”, “Last Name”, “Date of Birth” etc.

After all these details there will be a confirmation E-Mail for all users. In this panel, user can have a UNIQUE USERNAME & PASSWORD, which will be used while logging in.

All the entries will be inserted in a database and can be viewed to the administrator only.

2) Login Panel: This panel will let the user to get into the complaint forum and after logging in with their unique USERNAME & PASSWORD only then he/she can lodge any complaint. There will be an option of FORGOT PASSWORD, in case user forgot the password.

3) Lodging Complaint: This panel will be the actual and main panel where the user will get into the profile and here will be able to lodge a complaint which ever he/she will be facing in his/her locality, society.

There will be a commenting section for all the other users of same region which can suggest some ways to cope up with all these problems.

All the complaints will be available to the administrator only of their area.

Example: A person for KURUKSHETRA (HARYANA) lodged a complaint about “Water Supply” in locality, ADMINISTRATOR from KURUKSHETRA (HARYANA) can view that particular complaint not all other ADMINISTRATORS of other part.

4) Chat box: This feature allows all the registered users can chat and can discuss their problems in according to the society and we have also introduced a “hash tag” feature to this portal in which if any user want to know that how many people are facing such problem, he/she can type there and will get to know all those persons who are facing that problem.

5) Response from the Officials: All the complaints will be stored in the database which can be viewed only to the ADMINISTRATOR; he/she can only be able to view all the complaints only of their region and can respond back to them. They can also view all the suggestions given by all the other users in order to help in the decision. With all these we have created a project keeping in mind that ADMINISTRATOR should not get hampered and can work with a relaxed mind.

Although there is no such ONLINE COMPALINT BOX available to the people of

India till now which could hear them online.

ADVANTAGES OF ONLINE COMPALINT BOX

This Complaint Box is created by keeping following advantages in mind:

1)     It will save time of all the officials as well as the common people.

2)     Government can give better solution to all the problems.

3)     There will be less mental pressure to the officials.

4)     People of other region will come to know about other’s problem and can try to cope up with that problem if it occurs there too.

All these features are added to the project keeping in mind that it should be as much user-friendly is much it can.

Thanking You

HITANSH KATARIA (hitanshkataria@gmail.com)

KUNAL VOHRA (vohra.kunal3@gmail.com)

Hope you will like our project’s presentation and will shortlist us. With regards thanking you.